Q & A

  • Q: Are you factory? How many workers do you have?

    A: Yes, our factory is located in shanghai. We have about over 20 workers who are specialized in the industry.

    Q: How can we know about the quality of your machines before we order?

    A: We can send you videos of the packing machines we have supplied to other customers. Or we are glad to invite you visiting our factory to check the machines quality,and show the machines running for you in our factory.

  • Q: How can you control the quality and delivery?

    A: All the machines will be tested before delivery. Stong wooden packing is safety for shipping by sea.

  • Q: What about installation?

    A: We have installation videos of normal products, which can help to settle the machines easily. Also, our engineer can be sent to your country. But customer should pay the air tickets and USD100.00 as daily salary each person. Also the accommodation should be arranged for them during the trip.

  • Q: What about after sale service?

    A: We give 12 months’ warranty after machine installed and running normally. After received the feedback, we could always back with quick reply and satisfied sloution.

  • Q: What do we do if we encounter problem about the machine ?

    A: Please send us the photos or video of the problem. If the problem is not serious, which can handle by yourself, we will send you solution by video with necessary accessories or parts for replacement. If the problem is difficult, our engineers will come to your place to fix it. (you need to pay the fee during the trip).